Get smart,start recording!
With Smart Interaction Suite
Aggregate useable data from recordings to enable marketing programs and process, product or service improvements. Quickly, easily and accurately mine recordings for trending, analysis and evaluation functions. Ensure standardization and coordination of processes for phone based employees and roles. "It’s not just about recording calls for regulatory protection -- it’s about expanding your customer intelligence."
SmartRecord is a value-added optional feature available for BluIP Hosted PBX, SIP Trunking, and Enhanced Call Center users which enable both inbound and outbound calls to be recorded and stored as MPEG files. Easy-to-use web-based administrative and user portals are utilized that provide access to recorded files, call detail records (CDR), and enable control of all call recording features. SmartRecord is a feature-rich application that provides a graphical overview of your company’s call usage.
Don’t just record because you have to...record because you want to know what customers think and say to your employees.
Why BluIP SmartRecord with Smart Interaction Suite? Assurance of quality customer interactions is crucial to all businesses while providing for regulatory compliance. SmartRecord, BluIP’s call recording and desktop monitoring functionality, is a cost-effective and legally compliant solution that works seamlessly with BluIP’s Hosted PBX, SIP Trunking, and Enhanced Call Center and delivers the means to make the recordings actionable. Businesses are recognizing the value far beyond the regulatory protection provided by a call recorder as they are discovering the mining of the recorded calls reveals tremendous customer insight.
SmartRecord Dashboard Screen
The SmartRecord Dashboard provides a real-time pictorial and data overview, as either text graphical display, of your company's current call usage: Calls by Category, Frequent Callers, Calls by Location, Active Agents, System Statistics, and Agent Summary.
SmartCapture captures the agent's desktop and records the actions taken by them in order to satisfy their customer call. This is useful for future training, review by the manager, or documentation purposes.
Benefits of Call Record with Smart Interaction Suite
Call Record and SmartInteraction Suite are non-intrusive technologies that provide call center managers with insight into what your customers think and say to your agents and what your agents say to your customers while being able to see the corresponding desktop activity recording during the conversation. With the introduction of these oversight technologies, a company can expect.
More and more every day, businesses are recognizing the value far beyond the regulatory protection provided by a call recorder, as they discover the importance of gaining customer intelligence. Now with BluIP’s SmartRecord with SmartInteraction Suite, we deliver the means for service providers and hosted contact centers to make those recordings actionable.