Salesforce® Integration

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Salesforce® Integration

Object Relationships

BroadSoft Unified Connector for Salesforce is a CTI tool that gives Salesforce users the ability to fully integrate their Salesforce CRM system with the services they have on the BluIP platform. This lets enterprises use their carrier-grade VoIP calling features – such as call control, hold and transfer in conjunction with their CRM features in Salesforce.

Progression

End-users served off the BroadSoft platform can automatically capture and manage a detailed log of all calls from within Salesforce to track interactions with customers. The integration automatically opens a caller’s contact record when the user receives an incoming call.

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