Unified Communications Benefits

Business Benefits


Employees and workgroups are dramatically more productive, throughput is higher, and support costs are lower when workers can contribute and collaborate from any phone (fixed or mobile), in any location, across any application (Microsoft Outlook/Office, IBM Sametime, Google Apps, CRM and enterprise applications)

Lower Costs

Business communications are lower cost when delivered in an OpEx/Software-as-a-Service model. The total solution cost is lower than traditional PBX vendor solutions because the service provider is not tied to specific vendor's phones or devices. Solutions like video telepresence that are traditionally cost-prohibitive are now available in a lower-cost OpEx model. Through powerful policy enforcement and least cost routing capabilities, businesses are now able to control costs for mobile phones much like they do with fixed lines

Disaster Recovery and Peace of Mind

Your business communications are entirely safe from natural disasters or building failures/outages, because your UC solution is delivered with built-in, customizable business continuity. In addition, you benefit from lower costs and peace of mind because the high costs of upgrading and "future-proofing" your solution is managed by your BroadWorks service provider


Your UC solution changes to fit your business; you don’t change to adapt to your communications solution. Your UC solution supports any type of phone, PBX, or mobile and your communications solution can be integrated with the business applications (Microsoft, IBM, Google, CRM, etc.) that your company uses daily