May 7, 2020
Las Vegas, Nevada, May 7, 2020 – BluIP, Inc., leading provider of cloud communications and mobile solutions, announced today the appointment of April Weatherly as director, solutions and integrations of its operations division. Weatherly brings over 15 years of diverse hospitality management and contact center management experience along with in-depth system experience to the company.
Most recently, Weatherly was the senior director of telephony optimization and data analytics for RLH Corporation, supporting telephony, artificial intelligence development, call flow interface setup, offshoring development and efforts, contact center management and data analytics and management. Weatherly supported multiple areas and departments within the organization ranging from distribution and central reservation systems, information technology, data services, revenue management and hotel onboarding.
“April’s past experience and proven success make her a perfect fit for the director role,” said Armen Martirosyan, CEO of BluIP. “Having been in the industry, she is well-versed with her role as well as the responsibilities that come with it and will surely be committed to ensuring BluIP’s continued drive for operational excellence.”
Prior to RLH Corp., Weatherly was the senior director of operations for Customer Direct, a Saint Louis, Missouri-based contact center, for over 11 years, directly following several years at Convergys, Corp. During her tenure at Customer Direct, she oversaw operational efforts related to WFM, employment, call center strategies and efficiencies and systemic process development.
“Having been familiar with BluIP for the last several years, I’ve found them to be forward-thinking and innovative strategists with a ‘customer first’ mentality. I couldn’t be happier to join an award-winning team and look forward to helping the company continue to strive towards operational excellence,” said Weatherly.
For more information on how April or the team at BluIP can take you, your contact center and telephony architecture to the next level, call us at 1-800-GO-BLUIP.
Come visit us at our kiosk and speaking session on leveraging artificial intelligence & automation to solve the ongoing challenges with hotel guest service labor.