Webinar
BluIP Elite Webinar

12/09/2021

Missed the live webinar?

Presented by Lasse Norgaard, Joaquin Valencia, and Mark Horton.

Key take-aways:

  • In the webinar, the staff at BluIP demonstrated two parts of the AIVA Connect™ platform:
  • AIVA™ (Artificial Intelligence Virtual Assistant):  Deliver consistent caller experiences, reduce call volume and labor costs, guarantee call answer rates
  • Agent Operator Platform: Allow employees to interact with customers with complete transparency, integrate with widely used systems and decrease call handle times.
  • The engineering and support team presented key statistics and performance metrics. 
    • 96% SATISFACTION SCORE!
  • WebEx for Broadworks:
    • What’s coming soon and how BluIP is assisting to make this a smooth transition
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