FAQ

FAQ

SmartRecord

By default call recordings are stored for 30 days before they are deleted from the system before deletion, however, end users are notified and given an opportunity to download recorded calls for archival to their systems or media. End users may archive recordings to an ISO file which will and these recordings will retain all metadata such as static comments, annotations, categorizations and MD5 hashing. Or they can download batches of recorded calls using the FTP access feature that allows them to view all recordings via FTP in order to conduct batch deletes or downloads.

No, any audio player that is capable of playing MP3 files can play back the recorded calls, including, for example, iTunes, Windows Media Player, QuickTime, Real Player and WinAmp.

SmartRecord uses the latest . NET security features to authenticate users and protect their data. SmartRecord utilizes technologies such as SHA (Secure Hash Algorithm) and SSL (Secure Sockets Layer) to protect user data. SmartRecord also offers the ability to restrict data access by the currently logged in user. For example, if Joe and Suzy both manage different departments for Company XYZ, Joe and Suzy's user accounts can be setup to limit their view of Company's recorded calls to their respective departments.

The calls are encoded as standard MP3 files using a special variation of the MP3 encoder. This version of the MP3 standard allows for higher audio quality and better compression for low fidelity audio such as that found in phone calls.

No, SmartRecord is accessed via a web browser.

A 1 minute screen recording results in approximately a 5 MB file.

A three minute call results in approximately a 1 MB file.

Call center managers, or other managers, can monitor calls in progress by simply selecting the call in the application interface. Your machine must be able to play MP3 files in order to monitor calls. The application uses an M3Uplaylist that contains the MP3 file that can be played through any standard MP3 media player.

SmartRecord allows VoIP customers to record their phone calls and play them back via a web browser-based interface. All of the recorded calls are stored on SmartRecord web servers, thus no expensive hardware is required by the customer. This makes the solution perfect for small to medium-sized businesses who do not want to make an investment.