In the case of Enterprise Seats, the user feature "Call Forwarding Not Reachable" will direct calls to predesignated alternative fixed or mobile lines in the event of a service disruption to lines serving the Enterprise. In the case of SIP Trunking, the feature, "Unreachable Destination" will similarly redirect incoming calls to predetermined alternative numbers. Don't hesitate to contact your BluIP Channel Account Manager or Partner Support if you need help setting up your company's Business Continuity plan.
Simple – when disaster strikes and communications go wrong, a business with a continuity plan can be faced with a disastrous fall out. Hours of missed communication and online downtime can lead to a business losing thousands of potential revenue! Just a short period without communication could jeopardize thousands of future sales and it could also leave you seen as unreliable by your customers. Keeping communications your customers will at least give you the opportunity to explain the problems that your business is facing.
Business Continuity is a "plan" that provides your business with a plan of action should your company face catastrophic building failures, natural disasters, or other disastrous events.