Understand your business like never before
Wallboards, reports and value-added features are vast and varied, providing maximum scope to customize our service to your exact needs – whether you’re a small business or running several contact centers in multiple locations.
Comprehensive call management and analytics
Analyze over 200 sets of historic and real-time statistics brought to life with wallboards and more!
Continuously improve your quality of service
Provides managers and team members with invaluable quantitative data to work with
Optimize resources and costs
Highly scalable and offered as a pay-as-you-go subscription
Deliver outstanding customer service
Get the insight you need to help ensure you provide consistently outstanding customer service, even during peak hours
Pick the tier that's right for you
Standard
- Historic and real-time call analytics and comprehensive reporting
- Monitor extension activity and the status of your colleagues
- Recover abandoned calls
- BluIP 1000 Desktop Wallboard
Advanced
- Complete contact center tool
- Monitor automatic call distribution and Do Not Distrurb activity
- Effectively measure ACD agents' statuses, activities and performances
- BluIP 2000 Desktop Wallboard
Analyze and optimize with maximum visibility and control
- Historic call logging and reporting
- Cradle-to-grave call visibility
- Trend analysis by timeframe
- Scheduled reporting
- Real-time call analytics
- Abandoned call recovery
- Monitor extension activity
- Call control
- Wallboard mobile app
- Extension BLF view
- Alarms for key performance metrics
- Wallboard (mobile & desktop)
- Analysis by hunt group
- ACD statistics
- ACD agent blf view
- Status analytics for DND
- Calls by account code statistics
- Call recording plug-in
