Business Intelligence

Modeling end-to-end guest behavior in a single-pane-of-glass

Custom-built, ready-made

BluIP is committed to delivering data that allows you to make mission-critical business decisions without asking for it. Users can take advantage of a host of already custom-built reports.

1

Caller initiates interaction on website, social media, or online channel

2

Phone number, location, call tracking, chat details, billing collected

3

The caller interaction and transcription are logged and prepared for use

4

Caller details are then passed to SPoG, CRM, CRS, PMS & other channels

5

Finally, the caller journey then gets analyzed and reported, from end-to-end

Key insights

Know your callers by understanding their behavior. Learn who, when and where a call is from to allow a business to not only staff appropriately but also to spend marketing dollars where it counts.

AIVA Connect™ use cases

Central Reservations

Front Desk Operations

Help Desk

Contact Centers

Internal Guest Calls

Central Operators

Life is easier with SSO

Simplicity is key with the AIVA Connect™ platform. Each module is accessible through SSO, so users don’t need multiple logins or fussy downloads.