Hotels
Front desk lines answered, even at peak.
AI-powered voice, text and chat solutions
Turn every conversation into action.
BluIP® brings together AI answering, cloud phone systems, contact centers and telecom services, so callers get answers faster, requests reach the right team and your people can focus on the conversations that need a human.
This is a live product demo. Standard call rates may apply.
Trusted by organizations including
More than an AI answer
Better communication.Better service.
BluIP answers, routes and resolves the conversations that fill your team’s day, so callers get help faster and your team can spend more of its day helping customers.
Faster answers
Routine calls answered in seconds, day and night
Routine questions are handled instantly and in full, so callers stop waiting and your team stops repeating itself.
Up to 75% fewer front desk calls
after AIVA goes live at hotels
2,900+
integrations
51
languages
Since 2011
in communications
99.999%
uptime
AIVAFor HospitalityAIVAHospitality
AI ReceptionistFor HealthcareAI ReceptionistHealthcare
Powered by AIFor EnterprisePowered by AIEnterpriseShowing solutions for Hospitality
Hospitality
AIVAGive your team more time for the human side of hospitality.
AIVA handles routine guest conversations, recognizes context, and routes requests to the right workflow, so staff can:
- Focus on the guest in front of them
- Protect revenue opportunities
- Respond when service matters most
What AIVA does for your team
Answer
Availability
Any rooms this Friday?
Answered instantly ✓
Check-in
Can I arrive after 10 PM?
Redirected to Reception →
Amenities
Is parking available?
Answered instantly ✓
Guest request
Can I request a late checkout?
Answered instantly ✓
AIVA answers the questions guests ask every day.
Guests get property information and help with routine needs quickly and consistently, without adding another task to the front desk queue.
Route
AIVA sends each request to the right team, with the context attached.
Guest · Room 412AC not cooling→ Engineering, priorityNo retelling. One handoff.
AIVA sends each request to the right team, with the context attached.
When a request needs a person, AIVA passes it to the right team with the guest, the room and the conversation attached. The call arrives on BluIP's own network, so it already knows who is calling before anyone speaks.
Focus
Your team handles the moments that need a person.
- Empathy
- Judgment
- Problem-solving
Your team handles the moments that need a person.
Complaints, exceptions and anything that calls for judgment go straight to staff, so your team's attention stays on the guest standing in front of them.
Who we serve
Built for every kind of stay
From a single full-service property to a complex resort portfolio, BluIP helps hospitality teams create more responsive guest experiences across voice and connected communications.
Resorts
Spa, dining and activities, answered on the first call.
Casino resorts
High call volumes, VIP recognition, one communications environment.
Hotel groups & management companies
One standard across every property in the portfolio.
Trusted by hospitality brands including
A Different Kind of AI Company
AI shouldn’t replace customer service.It should make more room for it.
The best service experiences still depend on people.
AIVA takes repetitive conversations off your team’s plates so they have more capacity for the moments that require empathy, judgment, problem-solving, and genuine human service.
- Empathy
- Genuine human service
- Problem-solving
- Judgment
One connected communications platform
AI in front
A reliable foundation
behind every interaction.
AI answers first
Understands the request, answers what it can, hands over the rest.
Behind every conversation, one platform
AI-Powered Engagement
Automate high-volume conversations and help each interaction reach the right next step.
Cloud Communications
Connect teams and locations through modern, flexible business communications.
Contact Center
Create a more connected experience across customer, guest, patient and employee conversations.
SIP and Carrier Services
Support critical voice services with a reliable, professionally managed foundation.
Integrations and Workflows
Improve workflows by connecting voice, text and web chat to productivity applications.
Professional Services
Plan, implement and manage complex migrations with a proven partner.
All under one provider
- AI-powered engagement
- SIP trunking
- Cloud PBX
- Contact center
- Carrier services
- Application integration
- Business analytics
- Professional services
- AI-powered engagement
- SIP trunking
- Cloud PBX
- Contact center
- Carrier services
- Application integration
- Business analytics
- Professional services
How could a delightful experience benefit your customers?
Tell us where customer communication is failing, workflows are breaking down or the customer experience is suffering. We’ll help you improve customer communication and design efficient workflows that lead to a better customer experience.