Cisco Webex Contact Center

Omni-channel contact center platform, powered by BluIP

Transform your contact center

Well-equipped agents lead to happy customers

Designed and built from the ground up as a cloud solution, Cisco Webex Contact Center —powered by BluIP, brings your business the innovation, flexibility, and agility of the cloud with security and scalability.

Advanced features for a seamless experience


During every interaction, your customer's cross-channel history is displayed so your agents can deliver more personalized customer experiences.

360° customer analytics

With this knowledge, you can optimize contact center operations for customer acquisition, retention, and satisfaction.

Predictive analytics-based routing

Customer and agent matching uses big data analytics to understand your customer's journey to date, predict their needs based on the stage of their journey.

Expert collaboration and communications

Built-in voice and chat collaboration with other agents, managers, and experts helps solve difficult customer issues, and improve your first contact resolution rate.

Optimize your contact center to be more efficient

Allow our Customer Virtual Assistant intelligent BOT self-service capability to handle simple and repetitive requests. This reduces agent workload so they can spend more quality time helping customers with more complex requests.

Solve issues quickly, easily, and with a lot less hold time

On-demand team collaboration for those times when a manager or subject matter expert is needed to answer a question or solve a problem. Resolve calls in record time without needing to leave customers on hold for extended periods of time.

BluIP is pleased to announce its compliance program with Kari's Law and RAY BAUM's Act.

Please see our Compliance Statement by clicking here or scrolling down to the bottom of the website to the Compliance Section. Please also note that the Communications Service Agreement has been updated.

Click here to read it.

TBI Adds BluIP Cloud Solutions to Provider Portfolio

CHICAGO, IL – June 2, 2021

TBI, the nation’s leading technology brokerage firm, announces the addition of BluIP to their provider portfolio. BluIP specializes in vertical specific cloud solutions to address the many deficiencies created by large scale deployments of popular enterprise systems, such as Microsoft OFC365 Teams Calling, Cisco Contact Center, and GoogleCCAI.