Product Highlights
Designed and built from the ground up as a cloud solution, Cisco Webex Contact Center —powered by BluIP, brings your business the innovation, flexibility, and agility of the cloud with security and scalability.
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Omni-channel
During every interaction, your customer’s cross-channel history is displayed so your agents can deliver more personalized customer experiences.
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360° customer analytics
With this knowledge, you can optimize contact center operations for customer acquisition, retention, and satisfaction.
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Predictive analytics-based routing
Customer and agent matching uses big data analytics to understand your customer’s journey to date, predict their needs based on the stage of their journey.
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Expert collaboration and communications
Built-in voice and chat collaboration with other agents, managers, and experts helps solve difficult customer issues, and improve your first contact resolution rate.
Why choose
for your business?
- Omni-channel contact center
- Capture and convert peak revenue calls
- Harness the power of real-time data
- Expert collaboration and communications
- Predictive analytics-based routing
- 360° customer analytics
![](https://bluipdev.wpengine.com/wp-content/uploads/2023/02/ai-chip-processor-2.png)
Cognitive customer experience
Optimize your contact center to be more efficient
Allow our Customer Virtual Assistant intelligent BOT self-service capability to handle simple and repetitive requests. This reduces agent workload so they can spend more quality time helping customers with more complex requests.
On-demand collaboration
Solve issues quickly, easily, and with a lot less hold time
On-demand team collaboration for those times when a manager or subject matter expert is needed to answer a question or solve a problem. Resolve calls in record time without needing to leave customers on hold for extended periods of time.