Webex BY CISCO Contact Center
Omni-channel contact center platform, powered by BluIP
Transform your contact center
Well-equipped agents lead to happy customers
Designed and built from the ground up as a cloud solution, Cisco Webex Contact Center —powered by BluIP, brings your business the innovation, flexibility, and agility of the cloud with security and scalability.
Advanced features for a seamless experience
Cognitive customer experience
Optimize your contact center to be more efficient
Allow our Customer Virtual Assistant intelligent BOT self-service capability to handle simple and repetitive requests. This reduces agent workload so they can spend more quality time helping customers with more complex requests.
Solve issues quickly, easily, and with a lot less hold time
On-demand team collaboration for those times when a manager or subject matter expert is needed to answer a question or solve a problem. Resolve calls in record time without needing to leave customers on hold for extended periods of time.