Cisco Webex Contact Center
An advanced omni-channel contact center platform
Designed and built from the ground up as a cloud solution, Cisco Webex Contact Center —powered by BluIP, brings your business the innovation, flexibility, and agility of the cloud with security and scalability.
During every interaction, your customer’s cross-channel history is displayed so your agents can deliver more personalized customer experiences.
360° customer analytics
With this knowledge, you can optimize contact center operations for customer acquisition, retention, and satisfaction.
Predictive analytics-based routing
Customer and agent matching uses big data analytics to understand your customer’s journey to date, predict their needs based on the stage of their journey.
Expert collaboration and communications
Built-in voice and chat collaboration with other agents, managers, and experts helps solve difficult customer issues, and improve your first contact resolution rate.
for your business?
Cognitive customer experience
Optimize your contact center to be more efficient
Allow our Customer Virtual Assistant intelligent BOT self-service capability to handle simple and repetitive requests. This reduces agent workload so they can spend more quality time helping customers with more complex requests.
Solve issues quickly, easily, and with a lot less hold time
On-demand team collaboration for those times when a manager or subject matter expert is needed to answer a question or solve a problem. Resolve calls in record time without needing to leave customers on hold for extended periods of time.