Information That May Be Collected About You
We, or third-party providers may collect data, including Personal Information, about you in order for you to use, or as you use our Sites and Solutions and interact with us. “Personal information” is any information that can be used to identify an individual (i. e., personally identifiable information), and may include name, username, mailing address, email address, phone number, occupation, voicemail identifiers, location identifiers, occupation, login information (username, account number, password, profile picture), health information, language and other preferences, demographics, social media account information, and payment card numbers. For example, when you register or use a Solution, we may store the information you provide, along with any information you have provided during previous visits or as part of the personal profile that you have provided. This information may include: location, IP address, traffic data such as the phone numbers that you call and to which you send messages, and the phone numbers from which you receive calls and messages, the date, time, duration and cost of the calls and messages, the phone locations at the time you have made and/or received the communications, domain, browser, viewing data. We may receive Personal Information about you from other sources, including publicly available databases or third parties from whom we have purchased data, and combine this data with information we already have about you, in accordance with applicable laws. This helps us to update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you. We may collect Personal Information about you from other applications you may use if you choose to integrate or access our Solutions with or from other apps services or solutions.
Third Party Services and Your Information
When you use the Solutions, we may collect precise location data. For instance, if you allow the Solutions to access location services through the permission system used by your device’s mobile operating system or browser, we may collect the precise location of your device. We use your location information to facilitate your use of the Solutions, and for analytics purposes. You can choose whether to enable the location tracking feature through the settings on your device or browser, or when prompted by the BluIP. We may also infer your general location information, for example by using your internet protocol (IP) address.
When you use the Solutions, our servers will record information about your usage of the Solutions and information that is sent by your browser or device. Log information can include things like the IP address of your device, information about the browser, operating system and/or app you are using, unique device identifiers, pages to which you navigate and links that you click, searches that you run on the Solutions, and other ways you interact with the Solutions. If you are logged into the Solutions, this information is stored with your account information.
Cookies and Other Mechanisms
If you choose to not have your browser accept cookies from our Sites, you will be able to view the text on the screens, however, you will not experience a personalized visit or be able to subscribe to the offerings on our Sites.
Use of Information
When you provide Personal Information, we will only use this information for the specific reason for which it is provided. We collect Personal Information for limited reasons, such as to:
- create your account and process your order, including payment transactions (including credit inquiries, and payment and personally identifiable information verification);
- provision, facilitate and ease your use of the Sites and the Solutions;
- send Solution updates and upgrades, marketing and other communications;
- facilitate participation in our online communities;
- deliver, enable and Support and the use and/or testing of certain features of our Solutions (including emergency calling services);
- personalize your experience;
- comply with legal requirements and prevent activities that may violate our policies;
- provide customer service;
- prevention and detection of fraud and other unauthorized use;
- (where we have the appropriate permissions) to inform you of new products or services that will enhance BluIP’s ability to provide service to you; however, we will not sell, rent, trade, lease, or disclose or make available any personal data to any third parties seeking to market products or services to you without your prior consent;
- manage a job application and/or,
- perform market research or to conduct surveys, unless you have requested that we not contact you for this purpose.
Our definition of personally identifiable information does not include “aggregate information”— data we collect about a group or category of services, users or customers, and from which individual user or customer identities have been removed. Aggregate information—for example, a report that indicates that a certain number of our customers reside in a particular state or region of the United States, or a report on how many of our customers visited particular pages of our Sites—aids us in understanding trends and customer needs. Aggregate information allows us to consider new services or tailor existing services to customer preferences, and to provide aggregate statistics (e.g., a Small Business VoIP Usage Index) to customers, potential customers and business partners.
In some instances, BluIP and the third parties it engages may automatically collect data through cookies, web logs, web beacons, and other similar applications. This information is used to better understand and improve the usability, performance, and effectiveness of websites and Solutions, and to help tailor content or offers for you. Please read the above section “Cookies and Other Web Technologies” for more information.
We may share and disclose your information we collect, consistent with this Policy, with the following third parties: any BluIP affiliate, third party service provider or partner; we share your information with these parties (as further delineated below) for the limited purposes of data processing, providing the Sites and the Solutions, compliance with applicable laws, to help market and promote the Solutions or for billing purposes. Further examples of sharing information with third parties by BluIP include:
- supporting the uses mentioned above;
- processing of orders and credit card transactions, delivering Solutions, hosting Sites, Support and marketing options, Sites and Solutions analytics, and assisting with sales-related efforts or post-sales Support;
- responding to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by any applicable law, regulation or legal process;
- protecting the rights, property, or safety of BluIP, its business partners, you, or others;
- during negotiations of, or in connection with any merger, reorganization, restructuring, consolidation, acquisition, financing, dissolution or sale of all or a portion of the business or financing, dissolution, or acquisition of all or a portion of our business by or to another company;
- sharing your information only if we otherwise notify you and you consent to the sharing; and/or,
- sharing non-personal or aggregate basis (please see the last paragraph of the above section, “USE OF INFORMATION”).
You can opt-out of receiving promotional communications from BluIP by using the options included in the communication.
Control of Your Information
When you provide personal information to us, we will not share that information with unaffiliated third parties without your permission, other than in circumstances such as above. We may send out important notices informing you of changes to our Policies, technical service issues related to a product or service, or other information that is essential to the use of our Sites and Solutions. You or we may post Feedback, blog or community postings, or other information on our Sites, which may include your name, industry, company, title, or other identifying information. Any postings that you make, or that we make with your consent, are made at your own risk, and we will not be liable for the posting or the distribution of the information contained in or associated with your posting. If you want such postings, by BluIP, removed, or wish to give or withdraw consent please contact us by clicking here, or by emailing firstname.lastname@example.org.
Security of Your Personal Information
You also have a significant role in protecting your information. As an example, you should not share your password with anyone. If you believe that your password has been compromised, you should immediately change your password. You should also sign off when you’ve finished using a shared computer, and you should always log out of any website, including the Sites, after viewing personal account information, such as in the “Preferences” section of our Sites.
Access Your Information
We can provide you with access to your active Personal Information that we have collected so you can edit or update your Personal Information. You may have the ability to view or edit some of your Personal Information online. Profiles created on our Sites may be kept at different locations on different services; you may have to review and update the information in multiple locations. You may review and update this information or request deletions of any and all of your Personal Information at any time here, or by contacting email@example.com.
Disclosure for California Residents
These additional disclosures for California residents apply only to individuals who reside in California. The California Consumer Privacy Act of 2018 (“CCPA”) provides additional rights to know, delete and opt out of a party’s sale of your personal information. The words used in this section have the meanings given to them in the CCPA, which may be broader than their common meaning. For example, the definition of “personal information” under the CCPA includes your name, and also more general information like your age.
BluIP does not sell your personal information (as understood under the CCPA) and will not do so in the future without providing you with notice and an opportunity to opt-out of such sale as required by law.
Right to Know and Delete
Once, every 12 months, qualifying California residents have the right to have deleted, the personal information BluIP has collected from them, and the right to know certain information about our data practices in the preceding twelve (12) months. In particular, you have the right to request the following from us:
- the categories of personal information we have collected about you;
- the categories of sources from which the personal information was collected;
- the categories of personal information about you we disclosed for a business purpose or sold (See, “Shine the Light” below);
- the categories of third parties to whom the personal information was disclosed for a business purpose or sold;
- the business or commercial purpose for collecting or selling the personal information; and
- the specific pieces of personal information we have collected about you.
If you would like to download or delete your personal information, you can do so here, or email us at firstname.lastname@example.org. In the request, please specify which right you are seeking to exercise and the scope of the request. We will confirm receipt of your request within 10 days. We may require specific information from you to help us verify your identity and process your request. If we are unable to verify your identity, we may deny your requests to know or delete.
Right to Opt-Out
We do not sell information as the term “sell” is traditionally understood. However, if and to the extent “sale” under the CCPA is interpreted to include advertising technology activities such as those implemented specifically for interest-based advertising, we will comply with applicable law as to such activity.
You can designate an authorized agent to submit requests on your behalf. However, we will require written proof of the agent’s permission to do so and verify your identity directly.
Right to Non-Discrimination
You have the right not to receive non-discriminatory treatment by us for the exercise of any your rights.
Financial incentives are programs, benefits, or other offerings, including payments to consumers as compensation, for the disclosure, deletion, or sale of personal information about them. Any promotion or other incentive, in which you participate, will be governed by a written contract between you and BluIP. Your intentional participation in any such programs, benefits, or other similar offerings will be interpreted as affirmative consent to the terms of such incentive.
Shine the Light
If you are a California resident, you may ask BluIP for a notice describing what categories of personal information BluIP shares with third parties or affiliates for those third parties or affiliates’ direct marketing purposes. You may further ask BluIP to identify the name and address of the third parties that received such personal information. Please submit a written request to the address provided below and specify you want a copy of your California Shine the Light Notice. We may require additional information from you to allow us to verify your identity and are only required to respond to requests once during any calendar year.
Under California Civil Code Section 1789.3, California residents are entitled to the following specific consumer rights notice: If you have a question or complaint regarding the Website, please send an email to email@example.com. You may also contact us by writing to us at the address provided below under the Section entitled “CONTACT INFORMATION.” California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 400 R Street, Suite 1080, Sacramento, California 95814, or by telephone at (916) 445-1254 or (800) 952-5210.
Disclosure of Nevada Residents
BluIP does not sell your personal information and will not do so in the future without providing you with notice and an opportunity to opt-out of such sale as required by law. A sale under Nevada law is the exchange of personal information for monetary consideration by the business to a third party for the third party to license or sell the personal information to other third parties. If you are a Nevada resident, you may ask BluIP to add you to its opt-out list for possible future sales of certain information we have collected or will collect about you. To submit such a request, please contact our designated request email address: firstname.lastname@example.org.
Disclosure for Canadian Residents
You may request access to or correction of your personal information, or withdraw consent to our collection, use or disclosure of your personal information, by writing to our Global Privacy Team at the below address or at email@example.com. These rights are subject to applicable contractual and legal restrictions and reasonable notice. We may take reasonable steps to verify your identity before honoring any such requests.
Disclosures for EEA Residents
If you are a resident of the European Economic Area, you have the following data protection rights.
- If you wish to access, correct, update or request deletion of your personal information, you can do so at any time by contacting us using the contact details provided under the “CONTACT INFORMATION” section below.
- In addition, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us using the contact details provided under the “CONTACT INFORMATION” section below.
- You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing),
- please contact us using the contact details provided under the “CONTACT INFORMATION” section below.
- Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
- You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.
Contact details for data protection authorities in the European Economic Area, are available here, or accessible via: https://edpb.europa.eu/about-edpb/board/members_en
Switzerland and Canada are accessible as follows:
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
Legal basis for processing personal information (EEA and Switzerland only)
If you are from the European Economic Area (EEA), our legal basis for collecting and using the personal information described above will depend on the Personal Information concerned and the specific context in which we collect it.
However, we will normally collect Personal Information from you only where we have your consent to do so, where we need the Personal Information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect the Personal Information in question.
If we ask you to provide Personal Information to comply with a legal requirement or enter into a contract with you, we will make this clear at the relevant time and advise you whether the provision of your Personal information is mandatory or not (as well as of the possible consequences if you do not provide your Personal Information).
Similarly, if we collect and use your Personal Information in reliance on our or a third party’s legitimate interests and those interests are not already listed above (see “SHARING INFORMATION” section), we will make clear to you at the relevant time what those legitimate interests are.
If you have questions about or need further information concerning the legal basis on which we collect and use your Personal Information, please contact us using the contact details provided under the “CONTACT INFORMATION” section below.
Transfer of Your Information Across Border
When you use our Sites and Solutions and provide Personal Information, you should do so in compliance with the applicable data protection laws and regulations in your country.
We retain Personal Information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements). When we have no ongoing legitimate business need to process your Personal Information, we will either delete or anonymize it or, if this is not possible (for example, because your Personal Information has been stored in backup archives), then we will securely store your Personal Information and isolate it from any further processing until deletion is possible.
The Sites are not intended for use by individuals under the age of 13. We do not knowingly collect personal data from, nor send requests for personal data to individuals under the age of 13. If we obtain actual knowledge that any information we collect has been provided by a child under the age of 13, we will delete that information to the extent required by applicable laws.
We do not knowingly “sell,” as that term is defined under the California Consumer Protect Act (“CCPA”), the personal information of minors under 16 years old who are California residents.
Some of our web pages utilize framing techniques to serve content to you from our third-party partners, while preserving the look and feel of the Solutions. In such cases, please note that the information you provide may be transmitted directly to the identified third-party partner.
We have no direct relationship with the individuals, if any, whose personal data you receive, and/or store through Sites or the Solutions or the individuals, if any, whom you contact through the Sites or the Solutions. If you choose to provide BluIP with a third party’s Personal Information (such as name, email, and phone number), you represent that you have the third party’s permission to do so.
If you are an individual who is being contacted by one of our customers or partners through the Sites or the Solutions and would no longer like to be contacted by such customer or partner through such services, please contact such contacting party directly.
Any individual, whose personal data is included in the communications sent, received, and/or stored by one of our customers or partners through a Solution or a Site, who seeks access to correct, amend, or delete any inaccurate data should direct their request to that customer or partner directly. The customer/partner is the controller of such data and may provide such access to such data or may perform any correction, amendment, or deletion thereof.