5 Customizable Web-based Modules
Developed with the customer in mind, the AIVA Connect™ solution is fully baked and ready to provide an improved experience with each interaction. Multiple systems, tedious downloads, hard-to-reach support teams are challenges faced in other organizations. At BluIP®, we provide browser based, SSO solutions backed by a 24/7/365 support staff.
Artificial Intelligence Virtual Agent (AIVA™)
Always available, infinitely helpful
Artificial Intelligence Virtual Agent
Ensures every call is answered 24/7/365 with zero wait time. Every interaction is tracked and documented to create a consistent experience.
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Agent/Operator Console
Enterprise calling from your browser
Agent/Operator Console
Enterprise grade telephony and autonomous digital interactions, directly from a web browser. Any device, anywhere no hassle or set up required.
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AIVA Connect™ Studio
No-code integrations and automation
AIVA Connect™ Studio
Integrate any module to most any other tool with Studio. This creates complete and transparent insight to any business process.
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Business Intelligence
Full-service custom reporting
Business Intelligence
Full-service custom reporting engine used to improve overall company insights. Business challenges are identified and resolved quickly.
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Interactions
Web-based ticketing system
Interactions
Robust and dynamic web-based ticketing and call flow system. Custom workflows for voice and digital experience creates consistency among staff.
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Strategic Partnerships
Solution Management by BluIP® consists of four different elements. These elements are useful for administrative users to have addition resources. The tools are located directly within the AIVA Connect™ Portal for easy access.
Recorder by BluIP®
Call Transcription
Account Management
