A robust ticketing and call-flow system for custom workflows, scripting and agent training
A robust ticketing and call flow system designed to marry the caller journey to the agent experience, this module is responsible for custom workflows, scripting and agent training.
Reduce Training Time
Increase Call Consistency
Maximize Efficiency
Transparent Results
Overcome Staffing Challenges
A personalized call flow
Interactions are transitioned on the fly from chat to AI to live agent. Agents are primed with pre-collected data to easily navigate the experience.
Use Interactions as a way to:
- Train agents
- Track caller journeys
- Improve caller experience
- Measure caller satisfaction
- Manage handle time
Interactive ticketing
All interactions are stored and available for analytics with just a few clicks. The Interactions platform seamlessly responds to the agent direction while not making the call robotic.
Interactions can be used for:
- Central Reservations
- Call Centers
- Hotel Operators
- Help Desks
- Retail and Banking
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