A robust ticketing and call-flow system for custom workflows, scripting and agent training
A robust ticketing and call flow system designed to marry the caller journey to the agent experience, this module is responsible for custom workflows, scripting and agent training.
![](https://bluipdev.wpengine.com/wp-content/uploads/2023/02/target-goal-2.png)
Reduce Training Time
Employees are prompted with scripts that are automatically generated with information.
![](https://bluipdev.wpengine.com/wp-content/uploads/2023/02/customer-experience-stars.png)
Increase Call Consistency
Call flows are delivered based on the path the agent selects to create a consistent caller experience.
![](https://bluipdev.wpengine.com/wp-content/uploads/2023/02/network-improvement-integrate-cog.png)
Maximize Efficiency
Scripts are programmed to answer questions related to each business vertical in order of most common.
![](https://bluipdev.wpengine.com/wp-content/uploads/2023/02/predictive-analytics.png)
Transparent Results
Call Recorder and Interactions are
stored with visible, real-time results.
![](https://bluipdev.wpengine.com/wp-content/uploads/2023/02/team.png)
Overcome Staffing Challenges
Training time reduction, process
efficiencies, consistent call results
all add up to less time on each call
without sacrificing experience
![](https://bluipdev.wpengine.com/wp-content/uploads/2023/02/steps-goal.png)
A personalized call flow
Interactions are transitioned on the fly from chat to AI to live agent. Agents are primed with pre-collected data to easily navigate the experience.
Use Interactions as a way to:
- Train agents
- Track caller journeys
- Improve caller experience
- Measure caller satisfaction
- Manage handle time
Interactive ticketing
All interactions are stored and available for analytics with just a few clicks. The Interactions platform seamlessly responds to the agent direction while not making the call robotic.
Interactions can be used for:
- Central Reservations
- Call Centers
- Hotel Operators
- Help Desks
- Retail and Banking
![](https://bluipdev.wpengine.com/wp-content/uploads/2023/02/monitoring.png)