UC1 Connect
UC1 Connect is a mobile first messaging app that provides end users with immediate access to their company directory (based on BroadWorks directory) from their favorite mobile device, for fast and easy business messaging and calling.
Advanced Call Center
Build a mobile & dynamic workforce with the cloud
Flexible & Scalable
Built to provide the best features and value
Whether you’re a new business creating your first contact center or a large enterprise requiring visibility and control over multiple sites, our contact center solutions are built to provide the best value and features regardless of your company’s size.
Stay connected from virtually anywhere
Omnichannel Interactions
Communicate via voice, email, and chat from a unified environment
Unified Communications
Ease collaboration between agents, managers, and back-office subject matter experts
Cloud Contact Center Solutions
Centrally manage ACD, speech-enabled IVR, WFO, outbound campaigns, and CRM integrations
Performance Analytics
Better understand agent and customer behaviors and the attributes that drive your business
easy and hassle free
The solution built to help your contact center succeed
Your call center application is integral to your business. Cloud-based call center applications deliver a money-saving, pay-as-you-go pricing model with no in-house hardware investment or related IT infrastructure and maintenance expenses. With an intelligent suite of features, our Advanced Contact Center enables you to design a call center to meet your specific needs.
Modernize your voice network to be efficient and cost-effective
Built with reliable, carrier-grade network hardware and software manufactured by the best-of-breed firms, such as Cisco, BroadSoft, IBM, and ACME Packet, all deployed as a geo-redundant solution.
Call Center Applications
Is an integral part of your business. A cloud-based hosted call center solution is by far architecturally, operationally, and economically a superior platform to a premise-based platform.
Your Use
Analyze and ultimately modify call center processes and procedures as necessary to optimize the efficiency of the call center.
Customization and Expandability
Software applications are designed to meet the needs of a broad market spanning several different industries. Specialized in learning and understanding your business, we can help tailor our software to your specific needs. We assist in business process analysis, software integration, and application customization.
Expandable
Integrated with leading CRM tools such as SugarCRM, Sage, and SalesForce. Our APIs also enable us to exchange information with customer developed order processing and tracking applications. With this flexibility your company will be able to leverage technology to make your employees work more efficiently and out-perform your competition.