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5 Essential Features to Look for in Contact Center Software

Discover the five essential features your contact center software needs to enhance customer experience and boost operational efficiency. From omnichannel support to AI-driven insights, learn what to look for to future-proof your contact center operations.

Navigating the AI Wave: Key AI Strategies for Hoteliers from AHLA’s Webinar

The American Hotel & Lodging Association (AHLA) recently hosted an essential webinar that shed light on the increasingly symbiotic relationship between Artificial Intelligence (AI) and the hospitality industry. As AI continues to reshape the landscape, it’s imperative for hoteliers to fully understand its implications, benefits, and potential challenges to stay ahead in the competitive market.

2023: A Pivotal Year for AI Advancements Across Diverse Industries

In 2023, Artificial Intelligence (AI) played a crucial role in changing healthcare and hospitality industries. This exploration extends to enterprise-level businesses and government administration, highlighting AI’s capacity to revolutionize efficiency and innovation across the board.

Labor shortage in Hospitality, can technology come to the Rescue?

Labor and staffing shortages have always been around, but not to the degree we are seeing today. With the havoc that COVID brought onto many industries, but especially Hospitality, we are seeing both consumers and hoteliers adopting technology to help lessen the impact. Ranging from Alfred and Geoffrey – the two Relay Robotics Robots roaming the guest hallways of the Dream Hollywood Hotel in California, to reduced housekeeping service etc. Cloud telecom communications can also have a direct impact here.