5 Essential Features to Look for in Contact Center Software
Discover the five essential features your contact center software needs to enhance customer experience and boost operational efficiency. From omnichannel support to AI-driven insights, learn what to look for to future-proof your contact center operations.
Allbridge and BluIP® Partner to Unlock Customer Connections at Leading Hotels
Explore the partnership between Allbridge and BluIP, set to transform customer engagement in the hospitality sector with cutting-edge PropTech and AI solutions. Enhance guest experience with advanced communications technology.
Navigating the AI Wave: Key AI Strategies for Hoteliers from AHLA’s Webinar
The American Hotel & Lodging Association (AHLA) recently hosted an essential webinar that shed light on the increasingly symbiotic relationship between Artificial Intelligence (AI) and the hospitality industry. As AI continues to reshape the landscape, it’s imperative for hoteliers to fully understand its implications, benefits, and potential challenges to stay ahead in the competitive market.
2023: A Pivotal Year for AI Advancements Across Diverse Industries
In 2023, Artificial Intelligence (AI) played a crucial role in changing healthcare and hospitality industries. This exploration extends to enterprise-level businesses and government administration, highlighting AI’s capacity to revolutionize efficiency and innovation across the board.
Serving Smiles: Elevating Customer Service with AI for Restaurants
This article explores the pivotal role that AI virtual operators play in elevating customer service experiences at dining establishments or quick service restaurants (QSR).
Maximizing Customer Engagement with Cloud Contact Center Services
Contact Center as a Service provides businesses with the tools they need to manage customer interactions across various communication channels efficiently.
Unveiling Tomorrow’s Hospitality: Exploring Human and AI Interaction
Generative AI can help businesses run more efficiently and better connect with customers. Learn more about large language models, the technology that powers it all.
BluIP® redefines the guest experience for Rod ‘N’ Reel, a popular Maryland beachside resort, with AIVA Connect™
A waterfront resort, The Rod ‘N’ Reel, with decades of repeat guests and high expectations, overcame staffing shortages and gained insight into guest experience with BluIP’s Artificial Intelligence Virtual Agent, AIVA™
Labor shortage in Hospitality, can technology come to the Rescue?
Labor and staffing shortages have always been around, but not to the degree we are seeing today. With the havoc that COVID brought onto many industries, but especially Hospitality, we are seeing both consumers and hoteliers adopting technology to help lessen the impact. Ranging from Alfred and Geoffrey – the two Relay Robotics Robots roaming the guest hallways of the Dream Hollywood Hotel in California, to reduced housekeeping service etc. Cloud telecom communications can also have a direct impact here.
