Always available and ready to take your call
Enhance customer experiences with the use of artificial intelligence, empower their employees to make meaningful business decisions with data and transcend industry norms by harnessing technology not commonly used.
Constant Customer Engagement
Augment staffing without decreased quality of service
Zero Hold Time
Consistent Experience
How does AIVA™ improve customer experience?
Constantly working in the background, AIVA™ promises to provide you with an environment where:
No interaction goes unanswered
Every interaction is logged and tracked
Consumer experiences are completed or transitioned to a live person
End-to-end journeys are evaluated
Built-in support for:
ERM Tools
Property Management
Reservation & Booking Platforms
Customer Relationship Management
Fulfillment Services
Ticketing Tools
Data measureable through a single tool
Data driven development culture delivers meaningful experiences through AIVA™.
All AIVA™ interactions are securely stored within the AIVA Connect™ platform and used to create robust reports.
Our reports include:
- Caller Transcription
- Intent Tracking
- Call Quality
- Speech Recognition
- Market and Sentiment Analysis
- Training and Understanding
