AI Virtual Assistant (AIVA®)
Always available and ready to take your call
Discover conversational AI with industry expertise, guiding callers through digital or voice experiences.
Constant Customer Engagement
Augment staffing without decreased quality of service
Zero Hold Time
How does AIVA improve customer experience?
Constantly working in the background, AIVA promises to provide you with an environment where:
No interaction goes unanswered
Every interaction is logged and tracked
Customer experiences are completed or transitioned to a live person
End-to-end journeys are evaluated
Built-in support for:
Data measureable through a single tool
Data driven development culture delivers meaningful experiences through AIVA.
All AIVA interactions are securely stored within the AIVA Connect platform and used to create robust reports.
Our reports include: