Call Recording and Quality Management
Improve operational efficiency and your sales process
quality management
Enhance customer service and agents’ productivity
Hundreds of companies nationwide rely on BluIP to optimize business processes, resolve customer disputes, comply with regulatory requirements, and increase productivity. BluIP’s Call Recording is ideal for managing contact-center environments and recording general business conversations for compliance, legal protection, and quality management.
Advanced contact-center functionality
Web-based user interface
Access call recordings anytime, anywhere with BluIP’s intuitive, user-friendly Web interface - no desktop software needed.
Industry leading scalability
BluIP easily scales from a few phones to thousands. We offer industry-leading performance and reliability, being able to record up to 1200 concurrent calls on one server.
Customize the way you record calls
Record all calls automatically or select calls to be recorded based on rules or specific criteria. Initiate on-demand call recording from web-browser or IP phone menu.
Intuitive call search and playback
Search millions of calls by any parameter, quickly and easily - e.g., date, time, caller/callee number, agent’s name - or simply type in a search term.
Quality & Performance Monitoring
LIVE MONITORING
Monitor employees’ calls in real time to guide and support agents to deliver optimum customer service.
CRM INTEGRATION
Seamlessly integrate CRM and help-desk systems, to achieve superior customer service and maximum business results.
CUSTOMIZABLE SCORE CARDS
Evaluate agents using built-in score cards or quickly customize existing evaluation forms.
Compliance
PAUSE/RESUME RECORDING TRIGGERS
Automatically pause/resume call recording process to omit sensitive data, such as card holder information.
ENCRYPTION AND ADVANCED SECURITY
Ensure the highest security standards, with 256-bit AES file encryption and secure access to call recordings via SSL/HTTPS connection.
FILE WATERMARKING
Ensure authenticity with file watermarking. BluIP offers a powerful application to validate the authenticity of any WAV file.
Speech Analytics
ENHANCED SEARCH
Search quickly for any keyword or phrase in interactions.
QUALITY ASSURANCE SUITE
Enable automation of processes via integration with BluIP's Quality Assurance and Performance Management.
EASY CALL RETRIEVAL
Retrieve and playback recorded calls by any associated keyword.
broad compatibility
The most widely compatible call-recording solution available
BluIP partners with leading equipment vendors, ensuring interoperability with virtually any phone system, including:
- Cisco
- Avaya
- Broadsoft
- Metaswitch
- NEC
- Genesys
- Grandstream
- Polycom
- Siemens
- Asterisk
- and many others
