Call Recording and Quality Management
Improve operational efficiency and your sales process
Enhance customer service and agents’ productivity
Hundreds of companies nationwide rely on BluIP to optimize business processes, resolve customer disputes, comply with regulatory requirements, and increase productivity. BluIP’s Call Recording is ideal for managing contact-center environments and recording general business conversations for compliance, legal protection, and quality management.
Web-based user interface
Industry leading scalability
Customize the way you record calls
Intuitive call search and playback
Quality & Performance Monitoring
Live Monitoring
Monitor employees’ calls in real time to guide and support agents to deliver optimum customer service.
CRM Integration
Seamlessly integrate CRM and help-desk systems, to achieve superior customer service and maximum business results.
Customizable Score Cards
Evaluate agents using built-in score cards or quickly customize existing evaluation forms.
Compliance
Pause/Resume Recording Triggers
Automatically pause/resume call recording process to omit sensitive data, such as card holder information.
Encryption and Advanced Security
Ensure the highest security standards, with 256-bit AES file encryption and secure access to call recordings via SSL/HTTPS connection.
File Watermarking
Ensure authenticity with file watermarking. BluIP offers a powerful application to validate the authenticity of any WAV file.
Speech Analytics
Enhanced Search
Search quickly for any keyword or phrase in interactions.
Quality Assurance Suite
Enable automation of processes via integration with BluIP's Quality Assurance and Performance Management.
Easy Call Retrieval
Retrieve and playback recorded calls by any associated keyword.
The most widely compatible call-recording solution available
BluIP partners with leading equipment vendors, ensuring interoperability with virtually any phone system, including:
- Cisco
- Avaya
- Broadsoft
- Metaswitch
- NEC
- Genesys
- Grandstream
- Polycom
- Siemens
- Asterisk
- and many others
Recent Posts
How Huntington Health Transformed Communications with BluIP’s Cloud Voice Solution: Boosting Efficiency and Reducing Costs
Huntington Health partnered with BluIP to replace its outdated phone system with a modern Cloud Voice solution, enhancing reliability and cutting costs by fivefold. This transformation has allowed the healthcare provider to focus more on patient care with streamlined communications and increased operational efficiency.
What Are the Benefits of Using Business VoIP?
Business VoIP offers a modern, cost-effective communication solution with features like scalability, flexibility, and enhanced reliability. This blog explores how adopting VoIP can streamline your business communications and position you for future growth.
How Can Unified Communications as a Service Benefit My Business?
Unified Communications as a Service (UCaaS) is transforming business communication by integrating tools like voice, video, and messaging into one seamless platform. This blog explores how UCaaS enhances flexibility, reduces costs, and boosts productivity for businesses of all sizes.