Call Recording and Quality Management

Improve operational efficiency and your sales process

quality management

Enhance customer service and agents’ productivity

Hundreds of companies nationwide rely on BluIP to optimize business processes, resolve customer disputes, comply with regulatory requirements, and increase productivity. BluIP’s Call Recording is ideal for managing contact-center environments and recording general business conversations for compliance, legal protection, and quality management.

Call Recording and Quality Management - Phone

Advanced contact-center functionality

Web-based user interface

Access call recordings anytime, anywhere with BluIP’s intuitive, user-friendly Web interface - no desktop software needed.

Industry leading scalability

BluIP easily scales from a few phones to thousands. We offer industry-leading performance and reliability, being able to record up to 1200 concurrent calls on one server.

Multiple call recording options

Record all calls automatically. Select calls to be recorded based on rules or specific criteria. Initiate on-demand call recording from web-browser or IP phone menu.

Intuitive call search and playback

Search millions of calls by any parameter, quickly and easily - e.g., date, time, caller/callee number, agent’s name - or simply type in a search term.

Quality & Performance Monitoring

LIVE MONITORING

Monitor employees’ calls in real time to guide and support agents to deliver optimum customer service.

CRM INTEGRATION

Seamlessly integrate CRM and help-desk systems, to achieve superior customer service and maximum business results.

CUSTOMIZABLE SCORE CARDS

Evaluate agents using built-in score cards or quickly customize existing evaluation forms.

Compliance

PAUSE/RESUME RECORDING TRIGGERS

Automatically pause/resume call recording process to omit sensitive data, such as card holder information.

ENCRYPTION AND ADVANCED SECURITY

Ensure the highest security standards, with 256-bit AES file encryption and secure access to call recordings via SSL/HTTPS connection.

FILE WATERMARKING


Ensure authenticity with file watermarking. BluIP offers a powerful application to validate the authenticity of any WAV file.

Speech Analytics

ENHANCED SEARCH

Search quickly for any keyword or phrase in interactions.

QUALITY ASSURANCE SUITE

Enable automation of processes via integration with BluIP's Quality Assurance and Performance Management.

EASY CALL RETRIEVAL

Retrieve and playback recorded calls by any associated keyword.

broad compatibility

The most widely compatible call-recording solution available

BluIP partners with leading equipment vendors, ensuring interoperability with virtually any phone system, including:

  • Cisco
  • Avaya
  • Broadsoft
  • Metaswitch
  • NEC
  • Genesys
  • Grandstream
  • Polycom
  • Siemens
  • Asterisk
  • and many others
Call Recording and Quality Management - Telephone