Call Reporting and Analytics

Make insight-driven decisions and deliver outstanding service
Call Reporting and Analytics - Graph

easy and scalable

User-friendly and advanced tools that effortlessly grow with you

Rest easy with with no additional hardware, software or capital expenditure required. Plus, it’s highly scalable – from as few as two users to as many as 10,000, with updates and enhancements occurring automatically.

Understand your business like never before

Comprehensive call management and analytics

Analyze over 200 sets of historic and real-time statistics brought to life with wallboards and more!

Continuously improve your quality of service

Provides managers and team members with invaluable quantitative data to work with

Optimize resources and costs

Highly scalable and offered as a pay-as-you-go subscription

Deliver outstanding customer service

Get the insight you need to help ensure you provide consistently outstanding customer service, even during peak hours

information at your fingertips

Analyze and optimize with maximum visibility and control

Wallboards, reports and value-added features are vast and varied, providing maximum scope to customize our service to your exact needs – whether you’re a small business or running several contact centers in multiple locations.

  • Historic call logging and reporting
  • Cradle-to-grave call visibility
  • Trend analysis by timeframe
  • Scheduled reporting
  • Real-time call analytics
  • Abandoned call recovery
  • Monitor extension activity
  • Call control
  • Wallboard mobile app
  • Extension BLF view
  • Alarms for key performance metrics
  • Wallboard (mobile & desktop)
  • Analysis by hunt group
  • ACD statistics
  • ACD agent blf view
  • Status analytics for DND
  • Calls by account code statistics
  • Call recording plug-in

Pick the tier that's right for you

Standard

  • Historic and real-time call analytics and comprehensive reporting
  • Monitor extension activity and the status of your colleagues
  • Recover abandoned calls
  • BluIP 1000 Desktop Wallboard

Advanced

  • Complete contact center tool
  • Monitor automatic call distribution and Do Not Distrurb activity
  • Effectively measure ACD agents' statuses, activities and performances
  • BluIP 2000 Desktop Wallboard