UC1 Connect is a mobile first messaging app that provides end users with immediate access to their company directory (based on BroadWorks directory) from their favorite mobile device, for fast and easy business messaging and calling.
Customer Journey Platform (CJP) is a centrally managed solution that’s administered from the cloud to improve operational efficiency, reduce costs, and increase customer satisfaction and retention.
Engineered as a cloud-based call center solution, CJP is designed to offer a robust feature set while remaining flexible and scalable to your company’s needs.
On-demand team collaboration for those times when a manager or subject matter expert is needed to answer a question or solve a problem. Resolve calls in record time without needing to leave customers on hold for extended periods of time.