An intuitive, web-based, single-pane-of-glass

Strategic Partnerships

Explore the AIVA Connect™ Platform

AIVA™

AIVA™, Artificial Intelligence Virtual Agent, ensures every call is answered 24/7/365 with zero wait time. Every interaction is tracked and documented to create a consistent experience.

Agent/Operator Console

Enterprise grade telephony and autonomous digital interactions, directly from a web browser. Any device, anywhere no hassle or set up required.

Studio - API Integrations

Integrate any of its modules to most any other tool with Studio. This creates complete and transparent insight to any business process.

Business Intelligence

Full-service custom reporting engine used to improve overall company insights. Business challenges are identified and resolved quickly.

Interactions

Robust and dynamic web-based ticketing and call flow system. Custom workflows for voice and digital experience creates consistency among staff.

Solution Management Powered by BluIP™

Call Recording

Built-in

Contact Center Integration & Cloud Migration

e.g Cisco UCC Express to Webex Contact Center

Business Operation System Integration & Workflow Automation

AI Cloud NLP - Cognitive Service Gateways & Direct Connection

Google/Dialogue Flow, Microsoft Azure/Bot Framework, Amazon Lex

Remote User WebRTC Client as a Service

Contact center overlay

Reporting Dashboard with Service Interaction

Integrated Telecom

8XX, LNP, DIDs, SIP Trunking, PSTN, SMS Service/Gateway, Telco Billing

AI Virtual Agent Overlay

Contact center, CRM, Stanalone