AIVA Connect™
A modular and intelligent end-to-end caller journey platform
Meet AIVA Connect™
The AIVA Connect™ experience is a single-pane-of-glass, through Microsoft SSO.
Combine artificial intelligence, an operator console , interaction workflows and data analytics – all from your browser – all with one sign-on.
The web-based, single-pane-of-glass you've been looking for
AIVA™
AIVA™
AIVA™, Artificial Intelligence Virtual Agent, ensures every call is answered 24/7/365 with zero wait time. Every interaction is tracked and documented to create a consistent experience.
AGENT/OPERATOR CONSOLE
AGENT/OPERATOR CONSOLE
Enterprise grade telephony and autonomous digital interactions, directly from a web browser. Any device, anywhere no hassle or set up required!
INTEGRATIONS
INTEGRATIONS
Integrate AIVA Connect™ or any of its modules to most any other tool with Integrations by BluIP. This function creates complete and transparent insight to any business process.
BUSINESS INTELLIGENCE
BUSINESS INTELLIGENCE
Full-service custom reporting engine used to improve overall company insights. Business challenges are identified and resolved quickly.
INTERACTIONS
INTERACTIONS
Robust and dynamic web-based ticketing and call flow system. Custom workflows for voice and digital experience creates consistency among staff.
Elements available within AIVA Connect™
AGENT/OPERATOR CONSOLE
Get connected from anywhere
At BluIP, we understand the value of a lightweight deployment that empowers the at-home agent to work just as effectively from the safety and comfort of their home.
Our Agent/Operator Console is a web-based soft-phone that provides your employees with reliable communication services directly from their computer browser. Without any installation requirements, your employees simply login to our portal to access their phone.
