An intuitive, web-based, single-pane-of-glass
Strategic Partnerships
Explore the AIVA Connect™ Platform
AIVA™
AIVA™, Artificial Intelligence Virtual Agent, ensures every call is answered 24/7/365 with zero wait time. Every interaction is tracked and documented to create a consistent experience.
Agent/Operator Console
Enterprise grade telephony and autonomous digital interactions, directly from a web browser. Any device, anywhere no hassle or set up required.
Studio - API Integrations
Integrate any of its modules to most any other tool with Studio. This creates complete and transparent insight to any business process.
Business Intelligence
Full-service custom reporting engine used to improve overall company insights. Business challenges are identified and resolved quickly.
Interactions
Robust and dynamic web-based ticketing and call flow system. Custom workflows for voice and digital experience creates consistency among staff.
Solution Management Powered by BluIP™
Call Recording
Built-in
Contact Center Integration & Cloud Migration
e.g Cisco UCC Express to Webex Contact Center
Business Operation System Integration & Workflow Automation
AI Cloud NLP - Cognitive Service Gateways & Direct Connection
Google/Dialogue Flow, Microsoft Azure/Bot Framework, Amazon Lex
Remote User WebRTC Client as a Service
Contact center overlay
Reporting Dashboard with Service Interaction
Integrated Telecom
8XX, LNP, DIDs, SIP Trunking, PSTN, SMS Service/Gateway, Telco Billing
AI Virtual Agent Overlay
Contact center, CRM, Stanalone
