A robust ticketing and call flow system designed to marry the caller journey to the agent experience, this module is responsible for custom workflows, scripting and agent training.
Interactions are transitioned on the fly from chat to AI to live agent. Agents are primed with pre-collected data to easily navigate the experience.
Use Interactions as a way to:
All interactions are stored and available for analytics with just a few clicks. The Interactions platform seamlessly responds to the agent direction while not making the call robotic.
Interactions can be used for:
BluIP is a Tier1, global service provider with strong ties in the hospitality, retail, restaurant, healthcare and government industries.
We are committed to delivering desired outcomes with white-glove service while supporting customers with superior service.
Come visit us at our kiosk and speaking session on leveraging artificial intelligence & automation to solve the ongoing challenges with hotel guest service labor.