The solution built to help your call center succeed
Your call center application is integral to your business. Cloud-based call center applications deliver a money-saving, pay-as-you-go pricing model with no in-house hardware investment or related IT infrastructure and maintenance expenses. With an intelligent suite of features, our Enhanced Call Center enables you to design a call center to meet your specific needs. Explore our enterprise-scale cloud contact center solutions designed to help large organizations deliver exceptional customer experiences at any scale.
Frequently asked questions about Enhanced Call Center
What is Enhanced Call Center?
Enhanced Call Center is a full-featured hosted call center that combines the reliability and resiliency of the BluIP Network with a comprehensive call center application. The Enhanced Call Center features new Agent and Supervisor functionally along with comprehensive real-time and historical reporting.
Who do I contact if I need assistance with placing an order?
For assistance with placing an order, contact the Support Team at 855-462-5847.
Does Enhanced Call Center require additional hardware or software?
BluIP’s Enhanced Call Center can be deployed without any additional hardware, software or other upfront capital expenditures of other solutions.
What's the pricing for Enhanced Call Center?
For Enhanced Call Center current pricing information, please refer to the BluIP Product Price Catalog which can be viewed and downloaded from the Partner Resource Center (PRC).
Can Enhanced Call Center be purchased as a stand-alone service?
No, Enhanced Call Center must be purchased with BluIP’s Enterprise Premium and Standard Voice seats.
What extra features do you receive with Enhanced Call Center over a basic call center solution?
With Enhanced Call Center, customers have access to advanced reporting tools not included in basic call center solutions, such as agent and queue monitoring, agent escalation, supervisor barge-in, real-time and historical agent and queue utilization reports.
What is a Supervisor License?
The Supervisor License is required to enable access to the detailed real-time and historical agent and queue reporting features made available by the Enhanced Call Center Queue. The Supervisor License combined with an Enterprise Premium Seat provide the advanced reporting, monitoring/barge-in, and Call Control features made available by Enhanced Call Center Queue. The Supervisor License does not include the Enterprise Premium and must be ordered separately.
How many inbound and outbound usage minutes are included with a Supervisor License and an Enterprise Premium Seat?
5000 minutes of inbound usage per user and 5000 minutes of outbound usage per user are included. Usage is aggregated across all call center agents and supervisors.
Is there an overage charge if inbound and/or outbound usage minutes exceed 5000 minutes?
Yes, overage is billed at $0.03 per minute.
What is an Enhanced Agent License?
The Enhanced Agent License is required to enable the detailed agent statistical reporting and agent status controls made available by the Enhanced Call Center Queue. Agents can escalate calls to supervisors and manage their participation in various queues within the call center. Then Enhanced Agent License does not include a hosted Enterprise Seat (Premium or Standard) which must be ordered separately.
How many agents per queue can Enhanced Call Center allow?
Up to 1000 Enhanced Agents and Supervisors can be assigned to a single Enhanced Call Center queue.
What is the maximum number of queue per call center?
A maximum of 1000 unique call queues can be assigned to a single call center group.