NiCE CXone Contact Center
Transform your call center with On-Net CXone integrated with BluIP and empower your agents to provide better experiences.
Partnership & Product Highlights
NiCE CXone is a comprehensive customer experience platform that is fully integrated with BluIP’s Telecom Network, Unified Communications Platform, Cloud PBX and Conversational AI solutions.
BluIP is a certified NiCE reseller. We are authorized as an implementation, integration and support partner.
NiCE Integrated Features
Digital and Self-Service
Friction-free customer experience driven by our conversational AI
Journey Orchestration & Routing
Seamless customer journey across voice and digital channels
Workforce Engagement Management
Robust applications to optimize the employee experience (WEM)
Agent Assist
AI-driven tools for real-time agent guidance and coaching
CX Analytics
Actionable insights to continuously enhance the customer experience
Feedback Management
Discover actionable insights from omnichannel feedback to improve customer satisfaction and boost loyalty
BluIP + NiCE + Zoll Data Systems
Conversational AI
Omnichannel AI
Why choose BluIP for your business?
- Omnichannel contact center
- Capture and convert peak revenue calls
- Harness the power of real-time data
- Expert collaboration and communications
- Predictive analytics-based routing
- 360° customer analytics
Cognitive customer experience
Optimize your contact center to be more efficient
Allow our Customer Virtual Assistant intelligent BOT self-service capability to handle simple and repetitive requests. This reduces agent workload so they can spend more quality time helping customers with more complex requests.
On-demand collaboration
Solve issues quickly, easily, and with a lot less hold time
On-demand team collaboration for those times when a manager or subject matter expert is needed to answer a question or solve a problem. Resolve calls in record time without needing to leave customers on hold for extended periods of time.
