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CXone Contact Center

Transform your call center with On-Net CXone integrated with BluIP and empower your agents to provide better experiences.

Partnership & Product Highlights

Nice CXone is a comprehensive customer experience platform that is fully integrated with BluIP’s Telecom Network, Unified Communications Platform, Cloud PBX and Conversational AI solutions

BluIP is a certified NICE reseller. We are authorized as an implementation, integration and support partner. 

NICE Integrated Features

Digital and Self-Service

Friction-free customer experience driven by our conversational AI

Journey Orchestration & Routing

Seamless customer journey across voice and digital channels

Workforce Engagement Management

Robust applications to optimize the employee experience (WEM)

Agent Assist

AI-driven tools for real-time agent guidance and coaching

CX Analytics

Actionable insights to continuously enhance the customer experience

Feedback Management

Discover actionable insights from omnichannel feedback to improve customer satisfaction and boost loyalty

BluIP + NICE + Zoll Data Systems

Conversational AI

Omnichannel AI

Why choose BluIP for your business?

Resources:
NICE CXone & BluIP

Download the sales guide to help make your decision.

Cognitive customer experience

Optimize your contact center to be more efficient

Allow our Customer Virtual Assistant intelligent BOT self-service capability to handle simple and repetitive requests. This reduces agent workload so they can spend more quality time helping customers with more complex requests.

On-demand collaboration

Solve issues quickly, easily, and with a lot less hold time

On-demand team collaboration for those times when a manager or subject matter expert is needed to answer a question or solve a problem. Resolve calls in record time without needing to leave customers on hold for extended periods of time.

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