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AI receptionistThe full platform: conversations, automated tasks and reporting across calls, texts and chat.
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Solutions
Everything you need to answer every call
An AI receptionist answers first. Your team takes the calls that need a person.Most companies piece together a telecom provider, a phone system, a contact center and an AI tool. BluIP built them as one platform.
Guest · live
Can I get a late checkout tomorrow?
AIVA
Yes. I have noted 1 PM on your reservation and let the front desk know.
One connected platform
Follow a call from the first ring to the right person
The AI receptionist answers first. The phone system and contact center around it are AI-enabled and built to support it, so a call AIVA hands over reaches your team with the details attached. Phone lines and integrations sit on the outside. Hover over a product to see details.Tap a product to see details.
Answers first
AI receptionist
AIVA answers routine calls in full and hands the rest to your team with the details attached.
- AI Receptionist for Hotels
- AI Voice Agent for Healthcare
- AI for Restaurants
- AIVA Connect Console
- AIVA Connect Studio
- Hear AIVA, interactive demo
The products
Find the product you need
Five groups, from the AI that answers the call to the phone lines it travels on. Each product works on its own or with the others.
When the call comes in
AI-powered engagement
AIVA is our AI receptionist. It answers calls, texts and web chat, works out what the caller wants, finds the answer in your systems and finishes the task. Anything that needs judgment goes to your team with the conversation attached.
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AI receptionist for hotelsAnswers the front desk line, completes routine guest requests in the property management system and routes the rest with the guest and room attached. Hotels see up to 75% fewer front desk calls after AIVA goes live.
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AI voice agent for healthcareScheduling, reminders, directions and after-hours coverage for clinics and health systems, on a HIPAA-compliant platform. Clinical and urgent calls go straight to staff.
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AI for restaurantsReservations booked in your reservation system, plus hours, menu and dietary questions, for fine dining, full-service and in-hotel restaurants.
ExploreBy industry
See how it works in your industry
Hotels and resorts
Front desk, in-room dining, wake-up calls, group blocks.
Casino resorts
Host lines, hotel operations and the floor, on one system.
Healthcare
Patient access, scheduling and after-hours, HIPAA compliant.
Restaurants
Hours, menu and dietary questions, without a hold.
Large enterprise
Distributed sites, one administrative view, one contract.
Why BluIP
Faster answers for callers, fewer interruptions for your team
When a call comes in, AIVA sees the line and the location as it rings. With your customer records connected (or, at a hotel, the property management system), it also has the caller’s account in front of it and can raise the ticket before the caller hangs up. Nobody has to tell the story twice.
The phone system and the phone lines come on the same contract and invoice, and the same support team handles both.
- 2,900+integrations
- 99.999%uptime
- 99%customer retention
Built to be relied on
- 99.999% uptime
- SOC 2 Type II
- HIPAA compliant
- Marriott approved
- Oracle OPERA pre-certified
Trusted by organizations including
Where most people start
Not sure where to start?
Pick the problem that sounds most like yours, and we will point you to the part of the platform that solves it.
The phones never stop and the team cannot keep up
Routine questions answered in full, around the clock, with the rest handed to a person who already has the details.
Start with the AI receptionistA manufacturer just announced end of support
See what is at risk, what it costs to keep the old system running and how the move to Cloud PBX works.
Start with legacy PBX replacementYou are moving six locations onto one system
One cloud phone system across all six, with one place to add users, change call routing and see reports.
Start with Cloud PBXYou want AI and better call quality on the phone system you have
SIP trunks connect your current phone system to the AI receptionist, with backup routes, automatic failover, 99.999% uptime and more capacity as you need it.
Start with SIP trunking
Frequently asked questions
Questions about the platform
No. AIVA answers in front of your existing phone system, your contact center or both, and routes to the phones your team already uses. Many customers start there and move the phone system to the cloud later, on their own schedule.
Yes. BluIP delivers Cloud Calling for Microsoft Teams, deployed through Direct Routing as a Service or Operator Connect, and offers BluIP Connect with Webex, which connects BluIP's phone service to Cisco Webex. Our phone lines and contact center work with either one.
A licensed telecom provider. BluIP runs the network your calls travel on, so it controls call quality, routing and failover, holds 99.999% uptime and supports your phone lines directly.
Days if you take new numbers. A few weeks if you keep your numbers, because moving them from your old phone provider (porting) sets the pace. Your current system keeps running while the new one is set up, and the switch happens in a planned window outside business hours.
Yes. The platform is SOC 2 Type II attested and HIPAA compliant, with AI-powered answering, contact center and phone lines for patient calls at every location.
2,900+ integrations, including customer, service, clinical, reservations and property management systems. For hotels, our Cloud PBX is pre-certified with Oracle OPERA Cloud and OPERA 5. These connections let the AI finish a task, like updating a reservation, while the caller is on the line.
No. Each product works on its own. Many customers start with one, such as the AI receptionist or a phone system replacement, and add the rest over time.
Contact us for pricing. We share pricing after a short discovery call about your sites, your calls and the systems you want to connect.
It hands the call to a person with the caller, the conversation and the reason attached, so nobody has to start over. Your team sets the rules for what always goes to a person, such as complaints, VIPs or anything clinical.
Yes. The platform is SOC 2 Type II attested and HIPAA compliant. Personal details are removed from transcripts and every access is logged. Data is encrypted in transit and at rest.
We do, 24 hours a day, from BluIP's network operations center. Live network status is at status.bluip.com, and a dedicated project manager stays with you through rollout.
Gain critical insight into customer experience
We'll analyze the calls your company receives and measure customer satisfaction. With that insight, we design the solution that's best for your customers and your team.