The only web-based console designed for hospitality call centers
With WebRTC Hospitality Console, your hotel call center agents can simply log into an online portal from a web browser and get to work answering calls in no-time. Plus, gain access to built-in call center statistics to track success all in one place!
WebRTC Hospitality Console
Caller Data at Your Fingertips
Your hotel staff can see important guest information even before answering the call.
One Agent, Multiple Hotels
Save time and resources with the ability to have your call center agent service multiple hotels.
Track Success with Real-time Stats
Keep track of your call center performance with real-time and historical data.
Regionalize or Centralize
Whether your staff is at one location or working from home, you can do business your way.
No additional software or hardware required
Without the need to purchase and maintain expensive hardware, your company can remain agile and lightweight with reliable solutions that work from within your browser.
Calling from your browser
A light-weight and intuitive tool to make and answer calls. Introducing WebRTC Phone powered by BluIP, our web-based calling client, available at no additional cost to customers on premium licenses.
Increase customer satisfaction
With AI Virtual Agents (AIVA™), your hotel can boost customer satisfaction by reducing hold times, 24/7/365 service, and workflow automations.
Boost efficiency and service
By automating routine tasks such as answering basic questions and routing calls, AIVA™ can help employees to focus on more complex issues.
Create powerful workflows that plug into critical systems and loyalty programs using an easy to use interface. No coding necessary!