The only web-based console designed for hospitality call centers

With WebRTC Hospitality Console, your hotel call center agents can simply log into an online portal from a web browser and get to work answering calls in no-time. Plus, gain access to built-in call center statistics to track success all in one place!

WebRTC Hospitality Console

KEY BENEFITS

Caller Data at Your Fingertips

Your hotel staff can see important guest information even before answering the call.

One Agent, Multiple Hotels

Save time and resources with the ability to have your call center agent service multiple hotels.

Track Success with Real-time Stats

Keep track of your call center performance with real-time and historical data.

Regionalize or Centralize

Whether your staff is at one location or working from home, you can do business your way.

No additional software or hardware required

Without the need to purchase and maintain expensive hardware, your company can remain agile and lightweight with reliable solutions that work from within your browser. 

Calling from your browser

A light-weight and intuitive tool to make and answer calls. Introducing WebRTC Phone powered by BluIP, our web-based calling client, available at no additional cost to customers on premium licenses.

A Single-Pane-of-Glass for Calling, Integrations, Reporting, and More

Increase customer satisfaction

With AI Virtual Agents (AIVA™), your hotel can boost customer satisfaction by reducing hold times, 24/7/365 service, and workflow automations.

Boost efficiency and service

By automating routine tasks such as answering basic questions and routing calls, AIVA™ can help employees to focus on more complex issues.

Low-code/No-code Integrations

Create powerful workflows that plug into critical systems and loyalty programs using an easy to use interface. No coding necessary!