Case studies
Real results from BluIP customers
See how JW Marriott Miami and a community health center freed up staff time by letting BluIP answer their routine calls.
On this page
Every number is one the customer cleared
How to read these
Where these results come from
Every result here comes from a real deployment, and every number is one the customer cleared. The customers are described by type, because their results are theirs to share on their own terms.
What the results have in common
- Routine calls answered
- Work completed in connected systems
- Time handed back to staff
Hospitality
How JW Marriott Miami gave its staff 718 hours back
At JW Marriott Miami, the front desk line stopped being a bottleneck. In its first seven months, from July 2025 to February 2026, AIVA automated or diverted 27,645 calls. Once the guest service integration went live, it auto-created 1,905 service requests in under four months. Routine calls never reached a person, and guest requests were logged without anyone typing them.
The deployment returned 718 labor hours to staff and delivered a 125% annual return on labor savings alone.
27,645
calls automated or diverted
1,905
guest service requests auto-created
718
labor hours returned to staff
125%
annual return on labor savings alone
Healthcare
How a community health center kept answering after hours
At a community health center, the phone line is the front door for patients, and the same staff who check patients in also answer it.
Our AI receptionist answered scheduling, reminder and directions calls itself and sent clinical and urgent calls straight to staff. It kept answering after the doors closed, on a HIPAA-compliant platform.
Full case studies
Read the whole story
- Hospitality · PDFEffortless by Design: Elevating the Guest Experience at The Proper Hotel, Santa Monica
- Hospitality · PDFInside a Luxury Hotel’s BluIP AIVA AI Rollout: Faster Service, Calmer Staff, Happier Guests (JW Marriott Miami)
- Healthcare · PDFEnhancing Contact Center Solutions for Healthcare Providers (AFMC and NiCE)
- Healthcare · ArticleHow Huntington Health Transformed Communications with BluIP
Next step
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