Automate Front Desk Inquiries
Automate the questions your front desk answers all day
Checkout time, more pillows, do you allow dogs? AIVA handles these questions from start to finish, so your team can stay focused on the guests in front of them.
How AIVA answers
In seconds
Day and night
51 languages
The same questions, all day
Every repeat question pulls someone from the desk
Parking, breakfast hours, how late the kitchen is open. Guests ask the front desk the same things dozens of times a day, and each call pulls someone away from the guest in front of them.
You rarely hear about it as a complaint. But either the guest at the desk waits while someone takes the call, or the caller waits on hold.
Asked all day
Answered in full
AIVA completes the request
AIVA answers routine questions in seconds, day and night, in 51 languages, and it answers them completely. The guest gets a real answer with no phone menu to work through.
AIVA connects to your property management system (PMS), so it answers the question and, when needed, does the task. It handles the five tasks below inside your systems. Anything that needs judgment or a human touch goes to your team with the guest, the room and the request already attached.
Done in your property management system
- Checks room availability
- Handles a checkout
- Processes a cancellation
- Updates the guest's bill (folio)
- Raises a service ticket in HotSOS
Connected to your systems
AIVA changes the checkout time while the guest is on the line
To change a checkout time, AIVA has to reach the system that holds it. BluIP connects AIVA to your PMS and other hotel systems through integrations, so AIVA can move the checkout as well as tell the guest what time it is.
The same connection keeps answers accurate. AIVA works from the approved information and live systems your staff use, so a guest who calls overnight hears what your team would say at noon.
A late checkout request
- 1A guest calls to ask for a later checkout.
- 2AIVA looks up the reservation in your PMS.
- 3It moves the checkout time and confirms it with the guest.
The proof
What your team gets back
Hotels see up to 75% fewer front desk calls after AIVA goes live. Most of those are routine questions that AIVA now answers before they reach a person.
The desk gets its attention back. The time that went to pool hours and directions goes to guests checking in and to problems that need a manager. See how this fits the full AI receptionist for hotels, or see what else we solve for hotels.
Up to75%
fewer front desk calls after AIVA goes live
Next step
See which questions AIVA can take off your desk
We will show you which ones AIVA answers in full, which ones it completes in your PMS and which ones it hands to your team.
