Multi-Property Communications
Run every hotel in your portfolio on the same phone system
Run your whole portfolio on one system, so a guest is recognized and a call is routed correctly no matter which property they call.
Incoming call
Calling your airport hotel
Stayed at your downtown hotel last month
Recognized across the portfolio
A portfolio of separate tools
Guests notice when your hotels handle calls differently
Hotel owners and management companies run the phones at thirty or eighty hotels at once. Each hotel can have its own phone system, vendor and way of doing things. When every property uses different tools, service is hard to standardize.
So calls get managed site by site: a separate contract here, a different platform there and no single view of how any of it performs. The overhead adds up, and guests notice when two hotels under one brand handle calls differently.
A portfolio today
Hotel 1
Hotel 2
Hotel 3
Hotel 4
Hotel 5
Hotel 6
Hotel 7
Hotel 8
Hotel 9
Hotel 10
Hotel 11
Hotel 12
Each color is a different phone system, vendor or contract.
One hotel at a time
Tools added hotel by hotel can't share guest history
Tools installed one hotel at a time cannot share guest history across your hotels. A voice agent added property by property cannot tell that a guest calling one hotel has stayed at another in your portfolio. Each install keeps its own records, and the portfolio is only as connected as the spreadsheet someone keeps up to date.
On BluIP, every property shares the same platform and guest records, so guest history follows the guest from hotel to hotel.
One platform
Your guest is recognized at every hotel you run
Every property runs on the same BluIP platform. A guest is recognized across the portfolio, a call reaches the right place wherever it starts, and you manage and report on every hotel together.
The hotel phone system is the same everywhere, so a new property joins the platform you already run.
The same portfolio on BluIP
One color: every hotel on the same system.
Guest history
Shared across your hotels
Routing
Calls reach the right property
Reporting
Every hotel in one view
The pieces underneath
Your reservations and phone lines join the same platform
Running a portfolio as one operation takes more than a shared phone system. The cloud contact center handles reservations and high-volume calls for every property, with the guest's details on each call. BluIP's SIP trunking and carrier services provide the phone lines, with backup routes and automatic failover.
The proof
One rollout reaches every hotel in your portfolio
Hotels see up to 75% fewer front desk calls after AIVA goes live. On one platform, that change can reach every property at once, without a separate integration at each hotel.
A guest gets the same quick, recognized service whether they call your flagship or your newest hotel. See how it fits across hotels and resorts, or see what else we solve for hotels.
Up to75%
fewer front desk calls after AIVA goes live
Next step
Bring your property count and the systems each site runs today
We will show you what running them as one platform looks like, and how a guest gets recognized across the whole portfolio.
