Increase Revenue Per Guest
Sell upgrades and add-ons on guest calls
Every guest call is a chance to offer an upgrade, a late checkout or a spa booking. AIVA suggests the right offer on the call and gives your staff time to make their own.
When the desk is busy
A busy desk has no time to offer the upgrade
Revenue per guest grows after the booking: the room upgrade, the early check-in, the dinner reservation, the amenity that makes a stay better. Much of that is decided in a conversation, and many of those conversations happen on the phone.
When the desk is buried in routine calls, the selling stops. Nobody has a spare minute to offer the upgrade, and the guest who would have said yes is never asked.
How AIVA grows revenue per guest
Two ways AIVA helps you sell more
See how it fits across hotels and resorts, or see what else we solve for hotels.
Reservations
Give your reservations team the guest's details on every call
Central reservations is where a caller's interest becomes a booking. Long holds and hang-ups there cost you stays. The cloud contact center handles reservation calls with the guest's details on every call, so agents can spend the call on the booking.
One platform runs the front desk line and the reservations line, so a guest is recognized wherever they call and the offer follows them.
One platform
The guest is recognized on either line
Next step
Bring the offers your team misses on the phone
Think upgrades, amenities and late checkouts. We will show you how AIVA suggests them on the call and where your staff pick up the ones that need a human touch.
