Reduce Missed Guest Calls
Answer every guest call, even during check-in
Your team cannot check in a guest and answer the phone at the same time. AIVA answers every call, day and night, so a busy moment does not cost you a booking.
The front desk line
- OvernightAIVA answers
- During a check-in rushAIVA answers
- Needs a personSent to your team with the details
The problem
What a missed call costs
A missed call can cost more than the call. A guest checking rates books the hotel that picked up. A current guest who wanted the spa gives up. None of it shows on a report, because a call that never connected leaves no record.
One team runs the desk, checks in arrivals and answers the phone. During a rush, the phone waits. It waits longest at peak arrival and overnight.
Every call answered, day and night
The phone stops going to voicemail
AIVA answers the front desk line on the first ring, around the clock, in 51 languages. Overnight, during a rush or in the middle of a busy check-in, the call is answered when it comes in.
Because BluIP carries the call, AIVA sees whether it comes from a room or from outside, and which room, as it rings. The guest does not have to explain who they are. With your property management system (PMS) connected, the request is handled on the first call. This is the AI receptionist for hotels covering the calls that used to wait for someone to be free.
Around the clock
51 languages · first ring
Answered every hour of the day.
Known before AIVA answers
Internal or external
Whether the call comes from a room or from outside
Which room
Seen as the call rings
The request
Handled on the first call
When the calls come all at once
Overflow calls still reach someone who can help
Some moments bring a wave of calls at once: a weather event, a group checkout, a system outage somewhere else in the guest's day. When volume climbs past what the front desk can handle, the cloud contact center carries the overflow on the same platform, with the same guest details on every call.
Capacity grows with the number of calls, so a guest who calls at the worst moment still reaches someone, or something, that can help.
An example of calls by the hour
What the desk can take
Up to75%
fewer front desk calls after AIVA goes live
The proof
Up to 75% fewer calls reaching the front desk
The drop comes after AIVA goes live, and the calls still get answered. AIVA handles the routine questions itself, so the desk can take the calls that need a person and the line no longer spills into voicemail.
Fewer calls reaching the desk means fewer calls slip past it. To size it for your own hotel, try the ROI calculator. See how it fits across hotels and resorts, or see what else we solve for hotels.
Next step
See how AIVA covers your busiest hours on the phone
Add the questions guests ask most. We will show you what AIVA answers on the first ring and what it hands to your team.
