Call Recording
Call recording for compliance and quality review
BluIP records, stores and scores your contact center's calls. Compliance checks, agent training and quality reviews all work from the same recording.
Recording
Every call is recorded automatically
What call recording does
Every call recorded and saved automatically
A recorded call is evidence if a customer disputes something, an example when a new agent is learning and a data point when you measure quality. Call recording captures every call in your contact center automatically, so nobody has to remember to save one.
Recording runs on the same BluIP network that carries the call, with 99.999% uptime. Each recording is stored with its call details, so your team can find it for a compliance review, a training session or a customer question.
Saved with each call
Built for compliance
Recordings that hold up in an audit
Recording supports the compliance rules your business already follows. Every call is captured the same way, so you have a complete record for audits, disputes and regulatory review.
For teams that work under HIPAA, recording runs on a platform built for strict requirements. When you need a call for an audit or a dispute, the recording is there.
5 / 100 scored
A manual program scores a few calls per agent each month, picked by hand.
Score every call
Coach from every call your team takes
Many quality programs review a few calls per agent each month. BluIP's AI scores every call against the criteria you set, so you see quality across the whole team.
Supervisors see a score for every call and spend their time on the calls that need attention. Coaching uses real examples, and a problem pattern shows up while it is still small. Scores feed into call reporting and analytics, next to performance and staffing data.
Example view
Average score by queue, with low scores flagged for review
Where it fits the platform
Every recording stays linked to the call it came from
Call recording runs on the same cloud contact center platform as your routing, agent desktop and analytics, so each recording stays matched to its call.
With 2,900+ integrations, recordings and scores can go to the systems your quality and compliance teams already use.
On the same platform
Each call
Next step
Tell us what your reviews require and how many calls you take
We will show you how recording, storage and scoring would work for your team, and what your supervisors see when they open a call.
