BluIP

Improve Guest Experience

Your guest should never have to repeat their question

AIVA recognizes the guest, answers in their language and passes anything that needs a person to your team with the room and the request attached.

See how it works

Handoff to your team

Room 412in-house call

The air conditioning is not working.

The guestThe roomThe conversation so far
Passed to your teamin the guest's language

What a bad transfer feels like

Nobody likes explaining a problem three times

A guest in Room 412 calls about the air conditioning. They explain the problem, wait through a transfer and explain it again to whoever picks up next. By the third telling, reporting the problem feels worse than the problem. The guest remembers the hassle more than the fix.

None of it is any one person's fault. The call arrived as an unknown number, and each person in the chain started with no details. The guest ends up carrying the story from one department to the next.

Room 412 · the air conditioning

1First callThe guest explains the problem. The call arrived as an unknown number.
2After a transferThe next person starts with no details, so the guest explains it again.
3Third timeBy now the hassle of reporting it feels bigger than the problem.

How it works

Calls arrive with the guest's details attached

Because BluIP carries the call, AIVA can tell an in-house call from an outside one. AIVA knows the room before it answers, so the guest does not have to explain who they are.

When something needs a person, AIVA hands it off with the guest, the room and the conversation so far already attached. The team member who picks up starts where the guest left off. This is how the AI receptionist for hotels handles every handoff.

The call

In-house call · Room 412

The guestThe roomThe conversation so far

Your team member

Picks up where the guest left off

A hotel guest in his room calling the front desk on his phone

A reliable line

A phone system your guests never have to think about

A good handoff only helps if the call connects and sounds clear. The phone system has to work every time, including in the middle of check-in.

AIVA works with BluIP's hotel phone system, on a network with 99.999% uptime, and the same BluIP team supports both.

AIVA

Recognizes the guest and hands off with the details attached

Hotel phone system

Marriott-approved and pre-certified with Oracle OPERA

Phone lines

99.999% uptime

SIP trunks with backup routes and automatic failover

The proof

A 15% increase in guest satisfaction scores

Hotels running AIVA see a 15% increase in guest satisfaction scores. The gain comes from small fixes repeated on every call.

See how it fits across hotels and resorts, or see what else we solve for hotels.

15%

increase in guest satisfaction scores

The guest is served in their own language
The request is understood the first time
The problem is solved without a second explanation

Next step

Bring a call that ends in a transfer to your demo

We will show you the same call with AIVA, where the guest's details move with the handoff.

See how it works