BluIP

Address Staffing Challenges

Give your front desk hours back every shift

AIVA takes the routine calls that fill every shift, so your team has more time for guests without adding staff.

See how it works

Routine calls AIVA answers

Wake-up callsDirectionsHoursPool access

Day and night, in 51 languages

The problem

Your team spends hours on the same calls

Your front desk team is capable and willing to help. It is also stretched across the desk, arrivals and a phone that rings all day with questions a person does not need to answer.

A large part of every shift goes to the same calls: wake-up requests, directions, hours and whether the pool is open. They repeat all day, and each one takes someone away from the counter.

A front desk agent walking an arriving guest with a suitcase through a bright lobby

At peak times

The phone is the job that waits at check-in

During a rush, the same people check guests in, help with arrivals and answer the phone. The phone is the job that waits. Your team is doing its best with three jobs at once.

AIVA takes the calls that never needed a person, so your team can stay with the guests who do.

Running the desk

A guest is checking in.

Handling arrivals

Bags need carrying.

Answering the phone

The call goes to voicemail.

Hours back to the desk

Handle more calls without hiring

AIVA answers routine calls day and night and finishes the requests behind them, so most never reach a person.

You get the hours back without adding headcount. There is no one new to recruit, no training cycle to run and no second shift to staff. See how the AI receptionist for hotels works.

1Answers in secondsDay and night, in 51 languages.
2Completes the requestIt sets the wake-up call or handles the checkout in your systems.
3Hands off the restAnything that needs judgment reaches your team with the guest, the room and the request attached.
Two front desk agents working together to check in a guest at a pale stone counter

When the volume spikes

Busy days don't pull staff off the floor

Staffing pressure is worst when call volume is highest. The cloud contact center carries the overflow on the same platform, so a surge does not mean pulling people off the floor.

Capacity grows with the number of calls, and your staff stay with the guests in front of them.

Calls pass what the desk can holdA group checkout, a weather event or a full arrival day.
The cloud contact center takes the overflowOn the same platform as your front desk line.
Your staff stay with the guestsNo one is pulled off the floor to answer phones.

The proof

Up to 75% fewer front desk calls after AIVA goes live

Hotels see up to 75% fewer front desk calls after AIVA goes live. The team stays the same size and spends less of the shift on calls that repeat.

That time goes back to the guest checking in, the problem that needs a manager and the arrival that deserves a proper welcome. See how it fits across hotels and resorts, or see what else we solve for hotels.

Up to75%

fewer front desk calls after AIVA goes live

Next step

See how many calls AIVA can take off each shift

We will show you which ones AIVA takes off the desk, and how it handles a busy arrival day.

See how it works