AI receptionist
AI agents across phone, text and chat that complete tasks and take the load off your team
AIVA is our AI receptionist. It answers calls, texts and web chats, works out who is calling and what they need, then finishes the request in the systems you already use. When a call needs a person, your team gets the full context.
Highlights
- 51 languages
- 99.999% network uptime
- 2,900+ integrations
- Up to 75% fewer front desk calls at hotels after AIVA goes live
Why the carrier matters
AIVA knows who is calling before it answers
Because BluIP carries the call, the call reaches AIVA with its details: internal or external, which line and, at a hotel, which room.
From there, AIVA listens, works out what the caller wants, finds the answer in your systems and makes the change. Before it acts, it confirms the details out loud.
AI language models understand the caller and phrase the reply. Your rules decide the answers. AIVA keeps track of the whole call, so a caller can change the subject and come back. It stays accurate across accents and in a noisy lobby.
Known before AIVA answers
What AIVA does on each call
1. Listens
2. Works out the request
3. Picks the next step
4. Finds the answer
5. Confirms out loud
6. Makes the change
Integrations
AIVA finishes the task in the systems you already use
AIVA connects to your customer records (CRM), your ticketing system or, at a hotel, your property management system (PMS) through an API or MCP (Model Context Protocol). Where a system allows changes, AIVA completes the transaction in it.
See the full integrations list for what each one does.
AIVA Connect Studio
Where your team connects AIVA to the systems that run the business. In AIVA Connect Studio you build the workflows AIVA carries out, across 2,900+ integrations.
Best for: Teams whose customer data sits in several systems.
AIVA Connect Console
The workspace where your team manages deployments, versions and workflow changes. The AIVA Connect Console shows what changed, when and who published it.
Best for: Operations and IT leads who need a record of every change.
Industry solutions
Which AI receptionist is right for you?
Which one fits depends on your industry and the systems that hold your data.
AI receptionist for hotels
Answers the front desk line, completes requests in the property management system and raises service tickets. The hotel AI receptionist is pre-certified with Oracle OPERA Cloud and OPERA 5.
Best for: Properties where the desk is answering the phone during check-in.
AI voice agent for healthcare
Scheduling questions, directions and after-hours coverage for clinics and multi-site networks. Our AI voice agent for healthcare sends clinical and urgent calls straight to staff.
Best for: Community health centers with more patient inquiries than front-office hours.
AI for restaurants
Reservations booked in your reservation system, following your hold and deposit rules, plus hours, menu and dietary questions. The restaurant AI receptionist covers fine dining, full-service and hotel restaurants.
Best for: Dining rooms losing reservations to an unanswered phone at service.
What changes on the line
Every caller answered, even when your team is busy
No missed calls at peak
AIVA takes many calls at once, so callers never hit a busy signal or a queue, however many people are on shift.
Up to75%
fewer front desk calls at hotels after AIVA goes live
Hours back for your team
AIVA takes the repeat questions off the line. When a call does reach a person, Auto Call Summary writes the wrap-up so your agent does not have to type it.
Coverage after business hours
AIVA answers after hours, overnight and on holidays. A voicemail means a callback the next morning. A finished request needs no follow-up. See how AIVA helps reduce missed calls.
Fewer vendors to manage
Phone service, Cloud PBX, contact center and AI are covered by a single contract, and the same support team answers for all of them.
The same answer for every caller
AIVA gives callers the answer your team approved, in any of 51 languages.
How they compare
AI receptionist or answering service?
Both cover the phone when your team cannot. An AI receptionist finishes the request. An answering service writes it down for your team.
Swipe sideways to see every column
An answering service still wins where every call needs human judgment, such as legal intake or crisis lines. Where the top twenty customer inquiries have a correct answer sitting in a system, an AI receptionist handles them from start to finish and routes the rest to a person.
Who it's for
Where does your team need help with the phone?
The phone competes with the counter
Your team answers calls while serving the person in front of them. AIVA takes the routine calls, so your team can give that person its full attention.
Volume spikes you cannot staff for
Calls spike when you open, on Monday mornings and in bad weather. Missed calls cluster in those hours, and it is hard to hire for a two-hour rush.
Callers repeat themselves
A caller explains the problem, gets transferred and explains it again. AIVA passes the caller's details along with the call.
Calls keep coming after hours
Calls arrive after business hours and land in voicemail. AIVA answers the routine ones on the spot.
Each site answers differently
Each location has its own call flow, and callers get different answers at each one. AIVA gives every site the same answers while keeping local hours and policies. See multi-property communications.
When it might not be the right fit
If your call volume is low, every inquiry is one of a kind or your systems hold no records AIVA can act on, the return is thin. AIVA can still answer questions at those sites, but it has nothing to complete the request in.
How setup works
What to expect before AIVA takes its first call
- 01
Discovery
We map your most common calls, your systems and your routing rules.
- 02
Integration
We connect AIVA to your CRM, your ticketing system or, at a hotel, your PMS.
- 03
Workflow build
Your team sets up workflows in plain English. No developers needed.
- 04
Pilot
We start with one channel and a set list of calls, and measure the results against your current numbers.
- 05
Phased rollout
We add voice, text and web chat one at a time.
- 06
Tuning
We review transcripts with you each month and adjust.
In communications since 2011
Keep your numbers and handsets when you add AIVA
When AIVA hands a call to your team, the caller's details and the conversation so far go with it.
You keep your existing phone numbers, your numbering plan and your handsets. Our SIP trunking service runs at 99.999% uptime, and if AIVA itself fails, the call goes straight to your main line.
2011
BluIP founded
99%
customer retention
2,900+
integrations
About BluIP
BluIP is a licensed telecom provider that builds its own software: Cloud PBX, contact center and AIVA, our AI receptionist for voice, text and chat. Founded in 2011, BluIP serves hotels, health systems, restaurants and large enterprises across North America, including 2,200+ hotels, with 99.999% uptime. Explore the full platform.
Frequently asked questions
Questions we hear about AI receptionists
Contact us for pricing. We share pricing after a short discovery call.
Every setup is different. On the call, we look at your locations, the channels you want (voice, text or web chat) and which systems AIVA would connect to. Phone service, the phone system and AI can all sit on a single contract.
A phone tree (IVR) sends callers through menus. An AI receptionist understands plain speech and finishes the request.
A phone tree asks callers to fit their problem into your menu options. An AI receptionist lets people say what they need in their own words. A phone tree transfers the call. AIVA finds the answer, confirms it and makes the change.
Days if you take new numbers. A few weeks if you keep your numbers (porting).
Once your systems are connected, workflow changes take a few minutes, because your team writes them in plain English. A pilot measures the drop in calls against your current numbers from the start.
It speaks naturally and callers can interrupt it mid-sentence, but we do not present it as a person.
AIVA replies without long pauses, and callers can cut in mid-sentence the way they would with a person. The goal is a faster answer. AIVA never claims to be human.
Yes. AIVA takes many calls at once, so no caller hits a busy signal or a queue.
A staffed phone line grows by adding people. AIVA grows by adding computing power, so the opening rush and Monday mornings no longer cause missed calls. A sick day on your team does not change how many calls it can take.
It sends the call to your team with the caller's details and the conversation so far.
Complaints, exceptions and urgent calls always go to a person. Agent Assist shows your agent what the caller has already said, and a call summary is saved to your CRM afterward. Nobody asks the caller to start over.
Yes. Numbers, extensions and your published line stay exactly as they are.
AIVA answers the line you already use, so nothing on your marketing material changes. It can work with your current contact center, or come as part of a full move when you replace an old phone system (PBX).
Through 2,900+ integrations, using an API or MCP.
Named connections include Salesforce, NiCE CXone and, for hotels, Oracle OPERA Cloud and HotSOS. Where a system allows changes, AIVA completes the transaction in it. See the full integrations list for what each one does.
Yes, when the AI handles the language and your data sets the answers.
The AI works out what the caller means. Your approved records decide what it says. Personal details are removed from transcripts, and several providers sit behind speech recognition, language and voice, so one vendor outage does not drop the call.
No. AIVA answers calls that come in. It does not dial out.
Follow-up calls stay with your team or a scheduled campaign in your contact center. AIVA covers incoming voice, text and web chat, overnight and through your busiest hours.
Next step
See AIVA answer the questions your callers ask most
Book a demo and we will run your most common calls live and show you where each handoff lands.
